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Old Friends
Ninety-year-old Lou quit school after the eighth grade, worked for the rest of his life, and stayed with the same woman for nearly seventy years. Seventy-two-year-old Joe was chief probation officer in Pittsfield, Massachusetts, holds a law degree, and has faced the death of a son and the raising of a mentally challenged daughter. Now, the two men are roommates in a nursing home. Despite coming from very different backgrounds, the two become close friends.With an exacting eye for detail, Pulitzer Prize-winning author Tracy Kidder examines end-of-life sorrows, joys, and unexpected surprises with poetry and compassion. Struggling to find meaning in the face of mortality, Joe and Lou experience the challenges that come with aging—with a grace and dignity that's sure to inspire.
民用飞机客户服务入门
客户服务是无止境、无边界的业务，原则上说，凡是客户和市场需要的，我们都应该尽力去做。当然，由于自己的认识或者是资源所限，我们不可能都做，但要小心，那也许就会给你的竞争者留下机会！所以，你千万不要以为服务就是这本书上写的这么点事。怎么才能赢？那就要多和用户交流；要多看多学国外航空制造商的经验；从学习和实践中理解和发现客户需求及切入机会，开拓自己的业务。在这里，创新是发展的关键，总是拾人牙慧是很难徘徊出门槛的，只有创新才能有获得与客户双赢的机会。
凤凰医妃，皇叔撩不得
修行千年，重返凡间？前世，渣夫狠毒，灭她家族，赐她毒酒，害她未出世的孩子？这一世，她要翻身做主，改变命运，人挡杀人，佛挡杀佛。某皇叔：“你咬我了，准备负责吧！”某女：“……我不属狗。”--情节虚构，请勿模仿